Full-Day Calgary Workshop
Creating Your Dream Team
A Practical Workshop for Medical Office Assistants
Practical strategies to help you navigate today’s healthcare environment with greater clarity, confidence, and purpose.
The Role Is Changing
Today’s Medical Office Assistants are trusted members of the healthcare team.
Every day, MOAs manage competing priorities, support physicians, communicate with patients, coordinate care, solve problems, and contribute to the overall success of the medical practice.
While many MOAs receive training on office procedures, scheduling, and electronic medical records, much of what it takes to thrive in today’s healthcare environment is learned on the job.
This workshop was created to bridge that gap through practical tools, real-world examples, and meaningful discussion.
Practical Professional Development
What You’ll Walk Away With
Practical tools, greater clarity, and strategies you can begin using immediately in your role.
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01
Stronger Communication
Strengthen communication with physicians, colleagues, and patients to build trust and support stronger working relationships.
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02
Greater Clarity
Navigate competing priorities with greater clarity, sound judgment, and professionalism.
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03
A Steady Approach
Recognize and diffuse situations before they have the potential to escalate while maintaining compassion, professionalism, and respect.
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04
More Effective Patient Conversations
Respond when patient expectations cannot be met while helping patients feel heard, respected, and supported.
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05
Support for Your Well-Being
Learn practical approaches to maintaining your well-being while working in a demanding healthcare environment.
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06
Practical Tools You Can Use
Apply strategies that strengthen your role, enhance the patient experience, and contribute to the success of your healthcare team.
“When you have greater clarity, you naturally approach your role with greater confidence and purpose.”— Nancy Riegel
Your Facilitator
About Nancy
Nancy Riegel began her healthcare career as a Medical Office Assistant in a surgical practice, giving her firsthand understanding of the realities, responsibilities, and challenges MOAs experience each day.
Over the past 30 years, Nancy has worked alongside physicians, surgeons, and healthcare leaders in leadership, organizational development, and surgical services.
As the former Director of Surgical Services for a busy burn and reconstructive surgery program, she understands the important role Medical Office Assistants play in supporting physicians, strengthening patient care, and contributing to the overall success of a medical practice.
Calgary Workshop
Workshop Details
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DateFriday, September 4, 2026
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Time8:30 a.m.–5:00 p.m.
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LocationRegus Calgary Place
903–8 Avenue SW, Suite 900
Calgary, AB T2P 0P7 -
Meeting RoomMR-902
Reception staff will direct you to the room.
Registration
Early Bird
Register by July 31, 2026
and save 25%.
Regular Registration
Beginning August 1, 2026.
The small-group format allows for meaningful discussion, practical application, and questions based on real workplace situations.
Nancy Riegel is a Leadership Coach, three-time author, and speaker. She is an alumna of Royal Roads University and Harvard University (Healthcare Economics). Nancy is a Certified Executive Coach, Certified Life Coach, and Certified Personality Dimensions™ Trainer. She also holds certifications in Lominger Korn Ferry Leadership Architect™ and Visions 360™ and has over 25+ years consulting including Fortune 500 companies.
