Hiring and Managing Medical Office Assistants for Surgical Practices
MOA Hiring & HR Mastery
101-Minute Course + 18 Template Bundle
By Dr. Tim Riegel, FRCSC & Nancy Riegel, Executive Coach & Author
Stop the Turnover. Build a Stable, High-Performing Medical Office Team.
A complete, surgeon- and clinic-manager–friendly system to hire, train, manage, and retain exceptional MOAs—without stress, confusion, or constant turnover.
Are you tired of constant turnover, inconsistent performance, or MOAs who burn out?
This is what clinics across Canada and the U.S.A. are facing:
Poor or rushed hiring decisions
No structured onboarding
MOAs unclear about expectations
Chaotic workflows
Surgeons frustrated
Clinic managers exhausted
A revolving door of retraining
And patients feel it.
Your revenue feels it.
Your team feels it.
But there is a solution—one that brings consistency, clarity, calm, and long-term retention to your clinic.
WHAT YOU GET
✔ 101 Minutes of Straightforward, Practical Training
Taught by:
Dr. Tim Riegel, FRCSC, Burn & Reconstructive Surgeon (30+ years in healthcare)
Nancy Riegel, Executive Coach, Author & People-Culture Consultant (30+ years leadership + HR expertise)
You’ll learn exactly how successful clinics:
Hire MOAs who stay
Create an onboarding experience that actually works
Clearly define roles and responsibilities
Build trust and communication between MOAs, managers, and surgeons
Prevent turnover long before it starts
Reduce operational chaos and clinic overwhelm
Develop a healthy people-and-culture strategy
✔ PLUS: 18 Done-for-You Templates (Immediate Download)
These templates save hours of work and give you a complete HR foundation:
MOA Job Ad (clinic-ready)
Interview Script
Candidate Evaluation Forms
Reference Check Script
Role Clarity Document
Behavioral Expectations
Onboarding Checklist
30-60-90 Day Plan Templates
Performance Conversation Templates
Corrective Action Script
And more
Designed for surgical, medical, hospital, and private clinic environments.
With 18 professionally formatted HR tools—from job descriptions to onboarding checklists—you can download and start hiring with confidence today.
Simple. Fast. Effective.
Just download, customize, and implement.
➡ Add to Cart and streamline your hiring process now.
WHY THIS WORKS FOR BOTH SURGEONS AND CLINIC MANAGERS
Because you need alignment.
Turnover and tension often come from miscommunication between:
✅ surgeon → MOA
✅ clinic manager → MOA
✅ surgeon → clinic manager
Without structure, everyone is stressed.
With structure, everyone can breathe.
This system brings:
✅ Clarity instead of confusion
✅ Stability instead of turnover
✅ Professionalism instead of chaos
✅ Accountability instead of frustration
✅ Calm, confidence, and predictable workflow
It works because it finally aligns the surgeon, the clinic manager, and the MOA under one unified strategy.
WHO THIS IS FOR
This course is ideal for:
Surgeons in private clinics
Surgeons working inside hospitals
Clinic managers (any discipline)
Practice administrators
Physicians running busy offices
Clinics experiencing turnover
Teams preparing to grow or restructure
Managers who want a proven HR framework
If you are hiring, onboarding, leading, or supervising MOAs — this course is for you.
WHAT SURGEONS & CLINIC MANAGERS SAY
“We reduced turnover from yearly to zero within 12 months.”
— Clinic Manager, Alberta
“Our surgeon finally had the support he needed. The whole clinic feels calmer.”
— Senior MOA, Saskatchewan
“The templates saved us weeks of HR confusion and meetings.”
— Private Practice Manager, Ontario
WHAT’S INSIDE THE COURSE (4 MODULES)
MODULE 1 — The Role of the MOA in a Surgical & Clinical Environment
A clear, professional breakdown of what an MOA is actually responsible for in a surgical practice or clinic.
You’ll learn how expectations, boundaries, mindset, and workflow directly impact surgeon stress, clinic efficiency, and patient care.
MODULE 2 — Hiring MOAs Who Stay
A step-by-step hiring framework used by high-performing clinics.
Includes: how to screen for the right personality, interview effectively, identify red flags, and choose someone who will succeed in a fast-paced clinical environment.
MODULE 3 — Onboarding & Training that Prevents Turnover
How to set your MOA up for success in the first 30–60–90 days.
You’ll learn exactly what to teach, how to teach it, how to build trust, and how to support your MOA so they are confident, competent, and stable.
MODULE 4 — Leading, Managing & Retaining Your MOA
Simple, practical leadership tools for surgeons and clinic managers.
Includes communication strategies, performance conversations, managing conflict, setting expectations, and building a clinic culture your MOAs want to stay in.
"A great team is not built overnight. It’s built with careful planning, alignment of strengths, and a shared vision. When you build a dream team, you build success."
— Marcus Buckingham, Author and Expert on Strengths-Based Development
Reduce Hiring Stress, Attract Top Talent, and Enjoy a Thriving Surgical Practice!
Reduce Hiring Stress, Attract Top Talent, and Enjoy a Thriving Surgical Practice!
"Nancy Riegel’s approach changed the way I ran my practice and helped me identify the right person to drive success. This book is a must-read for any surgeon looking to optimize their practice and build a stronger team."
— Dr. Tim Riegel, Burns, Plastic, and Reconstructive Surgeon
BONUSES
Included Free:
18 MOA Templates (instant download)
MOA Hiring & HR Framework PDF
Clinic Manager Quick-Start Guide
Surgeon Leadership Prompts