Hiring and Managing Medical Office Assistants for Surgical Practices

MOA Hiring & HR Mastery
101-Minute Course + 18 Template Bundle
By Dr. Tim Riegel, FRCSC & Nancy Riegel, Executive Coach & Author

Stop the Turnover. Build a Stable, High-Performing Medical Office Team.

A complete, surgeon- and clinic-manager–friendly system to hire, train, manage, and retain exceptional MOAs—without stress, confusion, or constant turnover.

Get Instant Access

Are you tired of constant turnover, inconsistent performance, or MOAs who burn out?

This is what clinics across Canada and the U.S.A. are facing:

  • Poor or rushed hiring decisions

  • No structured onboarding

  • MOAs unclear about expectations

  • Chaotic workflows

  • Surgeons frustrated

  • Clinic managers exhausted

  • A revolving door of retraining

And patients feel it.
Your revenue feels it.
Your team feels it.

But there is a solution—one that brings consistency, clarity, calm, and long-term retention to your clinic.

WHAT YOU GET

✔ 101 Minutes of Straightforward, Practical Training

Taught by:

  • Dr. Tim Riegel, FRCSC, Burn & Reconstructive Surgeon (30+ years in healthcare)

  • Nancy Riegel, Executive Coach, Author & People-Culture Consultant (30+ years leadership + HR expertise)

You’ll learn exactly how successful clinics:

  • Hire MOAs who stay

  • Create an onboarding experience that actually works

  • Clearly define roles and responsibilities

  • Build trust and communication between MOAs, managers, and surgeons

  • Prevent turnover long before it starts

  • Reduce operational chaos and clinic overwhelm

  • Develop a healthy people-and-culture strategy

✔ PLUS: 18 Done-for-You Templates (Immediate Download)

These templates save hours of work and give you a complete HR foundation:

  • MOA Job Ad (clinic-ready)

  • Interview Script

  • Candidate Evaluation Forms

  • Reference Check Script

  • Role Clarity Document

  • Behavioral Expectations

  • Onboarding Checklist

  • 30-60-90 Day Plan Templates

  • Performance Conversation Templates

  • Corrective Action Script

  • And more

Designed for surgical, medical, hospital, and private clinic environments.

With 18 professionally formatted HR tools—from job descriptions to onboarding checklists—you can download and start hiring with confidence today.

Simple. Fast. Effective.
Just download, customize, and implement.

➡ Add to Cart and streamline your hiring process now.

ADD NOW

WHY THIS WORKS FOR BOTH SURGEONS AND CLINIC MANAGERS

Because you need alignment.
Turnover and tension often come from miscommunication between:

✅ surgeon → MOA

✅ clinic manager → MOA

✅ surgeon → clinic manager

Without structure, everyone is stressed.
With structure, everyone can breathe.

This system brings:

✅ Clarity instead of confusion

✅ Stability instead of turnover

✅ Professionalism instead of chaos

✅ Accountability instead of frustration

✅ Calm, confidence, and predictable workflow

It works because it finally aligns the surgeon, the clinic manager, and the MOA under one unified strategy.

WHO THIS IS FOR

This course is ideal for:

  • Surgeons in private clinics

  • Surgeons working inside hospitals

  • Clinic managers (any discipline)

  • Practice administrators

  • Physicians running busy offices

  • Clinics experiencing turnover

  • Teams preparing to grow or restructure

  • Managers who want a proven HR framework

If you are hiring, onboarding, leading, or supervising MOAs — this course is for you.

WHAT SURGEONS & CLINIC MANAGERS SAY

“We reduced turnover from yearly to zero within 12 months.”
— Clinic Manager, Alberta

“Our surgeon finally had the support he needed. The whole clinic feels calmer.”
— Senior MOA, Saskatchewan

“The templates saved us weeks of HR confusion and meetings.”
— Private Practice Manager, Ontario

WHAT’S INSIDE THE COURSE (4 MODULES)

MODULE 1 — The Role of the MOA in a Surgical & Clinical Environment

A clear, professional breakdown of what an MOA is actually responsible for in a surgical practice or clinic.
You’ll learn how expectations, boundaries, mindset, and workflow directly impact surgeon stress, clinic efficiency, and patient care.

MODULE 2 — Hiring MOAs Who Stay

A step-by-step hiring framework used by high-performing clinics.
Includes: how to screen for the right personality, interview effectively, identify red flags, and choose someone who will succeed in a fast-paced clinical environment.

MODULE 3 — Onboarding & Training that Prevents Turnover

How to set your MOA up for success in the first 30–60–90 days.
You’ll learn exactly what to teach, how to teach it, how to build trust, and how to support your MOA so they are confident, competent, and stable.

MODULE 4 — Leading, Managing & Retaining Your MOA

Simple, practical leadership tools for surgeons and clinic managers.
Includes communication strategies, performance conversations, managing conflict, setting expectations, and building a clinic culture your MOAs want to stay in.

"A great team is not built overnight. It’s built with careful planning, alignment of strengths, and a shared vision. When you build a dream team, you build success."
Marcus Buckingham, Author and Expert on Strengths-Based Development

Reduce Hiring Stress, Attract Top Talent, and Enjoy a Thriving Surgical Practice!

Reduce Hiring Stress, Attract Top Talent, and Enjoy a Thriving Surgical Practice!

"Nancy Riegel’s approach changed the way I ran my practice and helped me identify the right person to drive success. This book is a must-read for any surgeon looking to optimize their practice and build a stronger team."
— Dr. Tim Riegel, Burns, Plastic, and Reconstructive Surgeon

BONUSES

Included Free:

  • 18 MOA Templates (instant download)

  • MOA Hiring & HR Framework PDF

  • Clinic Manager Quick-Start Guide

  • Surgeon Leadership Prompts

Purchase the Course Now

Your clinic will feel different within 30 days.
Even implementing one template brings immediate clarity and reduces stress.

Your Investment:
One-time payment
Get Instant Access — Start Today

TAKE ME TO THE COURSE